Frequently asked questions

SHIPPING & DELIVERY

WHEN WILL MY ORDER BE DELIVERED ?


Most of our orders are shipped 3 - 5 working days. By any chance if you need a urgent delivery you can mail to us on pv.label@gmail.com and we would provide express shipping with nominal charge of Rs. 250/- through which the product will be delivered faster.




CAN I GET MY PRODUCT DELIVERED FASTER?


Yes you can get Express Shipping done at an additional cost anywhere in India. Incase you want to urgent delivery please write to us on pv.label@gmail.com




DO YOU DELIVER OUT OF INDIA?


Yes we deliver out of India. Please write to us on pv.label@gmail.com and we would deliver the product to your given address. Kindly Go thorugh our International Order section on our website for more details.




HOW MUCH TAXES & DUTIES I WILL HAVE TO PAY?


VAT, duties & Taxes will be applicbale as per your country's regulations and will be borne by the customer. In some cases, you may be required to pay additional customes / RAT / VAT / DUTY VALUE to the courier company in order to receive your order. Orders within India are inclusive of all Taxes. Kindly note that we are unable to inform you about the duty amount. Please write to pv.label@gmail.com for further information.




CAN I MODIFY THE SHIPPING ADDRESS AFTER THE ORDER HAS BEEN PLACED?


Sorry, you cannot modify the shipping address once the order has been placed. Kindly write to us immediately on pv.label@gmail.com and we would deliver it to an different shipping address provided the order has not been dispatched.





ORDERS / PAYMENTS

CAN I ADD MORE PRODUCTS TO AN EXISTING ORDER?


Yes, you can add more products to your order provided we have not dispatched your current order. Incase if we have already dispatched your item you will have to make a new order.




WHAT ARE THE DIFFERENT PAYMENT METHODS THROUGH WHICH I CAN ORDER ?


1. You can pay thorugh CREDIT / DEBIT CARDS 2. You can pay through PAYTM or GOOGLE PAY on 9999870008 3. You can do Direct BANK TRANSFERS on special Request 4. You can Choose Cash on Delivery




IS COD AVAILABLE?


Yes we provide cash of delivery within India only. Kindly note that express shipping is not available in case of payment through COD. It will take standard time of 4 to 7 days.




CAN I ORDER A PRODUCT THAT IS 'SOLD OUT' ON THE WEBSITE?


Yes, you can re-order the product that is sold out on our website. You may notify us through our email id - pv.label@gmail.com and we will be happy to assist you with the order of partidular product which is sold out on our website.




DO YOU OFFER GIFT WRAPPING FACILITIES ?


Yes, deliver all our products in white carton box with beautifully packed with pastel ribbons on it. Incase you want it to be gift wrapped and mention special ones name + note on the card kindly notify us on our email id pv.label@gmail.com or whatsapp - +91 - 9999870008 and we will be happy to assist you with any kind of special request.




WHAT SHOULD I DO IF MY PAYMENT FAILS?


While you are making a online payment you will be provided with an authorization code in confirmation, if your payment is successful. In case your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted during the process. If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days.





RETURNS/ EXCHANGE

HOW DO I RETURN A PRODUCT?


Before Returning any product we would like to tell you that all our products are totally handcrafted traditionally by craftsman from the making of the bag to crafting of metal hardwares. Each piece is unique and may slightly vary from each other. We return or exchange any product only if it is damaged in the transit or you have received an incorrect product. Kindly go through our details Returns page.




WHAT SHOULD I DO IF I HAVE RECEIVED A DIFFERENT PRODUCT THEN THE ONE I ORDERED ?


Our apologies for such an incident. In such cases you can write a mail to pv.label@gmail.com and return the product to us. We will deliver the correct product to you within 3 - 5 business days.




CAN I EXCHANGE A PRODUCT?


We make our best efforts to show the accurate colour, texture and quality of the product on our website. Sometime they may vary due to different screens, monitors and resolution. Slight change in colour, texture of leather or hardware are not eligilble for exchange of the product.





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© 2020 BY PRIYANKA VACHHANI DESIGNS ( ALL RIGHTS RESERVED)