TERMS & CONDITIONS
SHIPPING AND DELIVERY
TRACKING DELIVERY : A tracking link directing you to the shipper's portal will be sent to you via email once your order has been shipped from our warehouse.
1. Domestic Shipping : FREE shipping for all the orders within India only. Once the order has been placed we would deliver you the product within 3 - 5 Business days. We allways try our best to make the orders each our customers at the earliest.
2. Fast-Track Shipping : For any urgent orders or fast deliveries please write to us on email@example.com and we would try our best for fast delivery with additional charges.
3. Cod shipping: Cash on delivery orders are not elligible for fast track and would be shipped only with standard domestic couriers.
4. Orders to Jammu & kashmir and Northeastern States might take longer than usual to get delivered.
5. PO Boxes: Due to shipping restrictions we are unable to ship to post office boxes (including BFPO boxes). We recommend you to provide a suitable shipping address where we can obtain a signature on delivery.
6. Incorrect Address : In the event that a non-delivery occurs on account of a mistake wrong address, name or contact number or after 3 failed delivery attempts by our respective courier agent, any extra cost thereafter towards re-delivery shall be claimed by the user placing the order.
1. Please Contact firstname.lastname@example.org or whatsapp - +91-9999870008 for inetrnational orders. International Orders take a delivery time of 10 - 15 working days.
2. Duties & Taxes : Inetrnational shipping is not inclusive of duties and taxes. Customers are responsible for any customs fees, VAT, duties or taxes that may apply upon delivery. We advise international customers to confirm/calculate applicable duties and taxes before purchasing the product.
3. Tracking your delivery : A tracking link directing you to the shipping portal will be sent to you via email once your order has been shipped.
4. PO Boxes: Due to shipping restrictions we are unable to ship to post boxes ( including BFPO boxes). We recommend you provide a suitable shipping address where we can obtain a signature on delivery.
RETURNS & EXCHANGES
Company acknowledges return of products only limited to direct sale between vendor & customer. Before you return any product please take a moment to understand how our products are made. All the products are hand crafted traditionally by crafts-man in India, resulting in each product being very unique and slightly different from each other. All the products go through quality control check before shipping.
Returns & exchanges will only be accepted if your order is damaged in transit or you have received incorrect product. Incase your order is damaged in transit or you have received the worng product you may return them in exactly the way in which they were received (unused, with original packaging & tags).
STEPS TO MAKING A RETURN:
1.Incase of hampered product while transportation should be informed within 24 hours of delivery. You must mail to email@example.com to notify us.
3.Once you have received email from our quality control team has autorised the return for the product, then you can send us the product back to our warehouse within the strict period of one week or our company will not be liable to accept the merchandise.
4.Once we have received the transit-damaged product/ incorrect product we shall send you the fresh/correct merchandise.
We are not responsible for any lost or damaged packages by you. We are not liable for any returns that we were not notified about first.
Unfortunately, once the order is placed it is not possible to cancel the order.
Incase if you have mentioned wrong Shipping address you may immediatly write to us on firstname.lastname@example.org. We can change it to new shipping address provided the shipment is not already disptached.
COLOUR VARIATIONS & SURFACES
Leather : It is natural material that has unique texture and grain variation, which is unique to each hide. No two hides are identical in nature making your product look slightely different one another, they donot qualify as defects. Reproduction of leather colours is as accurate as possible, although please note that the identical product may vary moderately from each other. Light scatches and marks might be visible on natural leather which creater distinctive look of each product.
Hardware : All the hardwares product are 100% handcrafted by craftsman of India. The metal hardwares are traditinally produced one by one with great patience, effort and great deal of time which sometime takes upto 9 hours to produce single metal hardware. Moderate variation our bound to happen with hand procedure resulting in light marks or blemishes which is a real beauty of hand made product compared to cheap machine made products, which are not liable for rejects. All the metal hardwares are gold plated giving it a high gloss and lustre which makes the hardware look superior in quality.
1. This is pure Handmade luxury good made with exotic leather. Leather has texture and grain variation which is unique to each hide. All types of leather/exotic material and metal accessories suffer from humidity, atmospheric agents & salts in general can cause irreversible wear and tear. To prevent it we recommend avoiding exposure to such harsh agents.
2. Your bag should be stored in clean dry place away from humidity, moisture and extreme temperatures.
3. In order to maintain your product, please protect it from rains, heat, oil, grease, alcohol, abrasive solvents and perfumes.
4. For lighter colours in this material we recommend avoiding exposure to darker denims or other dark cotton fabrics with loose dyes, as the leather could be subject to colour transfer or stains.
5. To protect the hardware from marks and blemishes kindly avoid scratching it on rough, sharp surfaces or objects.
6.To care for the bag home, you can find commercial products in drugstore to clean and polish the leather